Provalido  respects your privacy and is committed to protecting your personal data

Our contact details

Name: Provalido Ltd.

Contact: Paul Gurr

E-mail: privacy@provalido.com

Types of personal information we collect

We currently collect and process the following information via contact forms you may fill in and submit or if you send an email to us:

• Your name
• Your email address
• Your phone number
• Your employer
• Your job title
• Any other information you chose to provide

In addition, we collect information when you use our website.  The general information we collect is:

• IP address
• Network ID (this may include the name of your internet provider or your employer)
• General location (based on IP address, this may be a town / city or region)
• General information about the type of device you are using

Note that we have no way of using this general data to identify you as an individual.

How we get this information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• You fill out the contact form to schedule a product demo.
• You email us.
• You are a customer who subscribes to our SaaS offering.

We use the information that you have given us in order to arrange a product demonstration and respond to your requests as well as generic website statistics to optimise our website.

We use the generic website data we collect for analytical purposes. We monitor:

• The number of visitors to our website.
• Which country these visitors are located in.
• The devices used to access our website (e.g. mobile phone, tablet, pc).
• The access route to our website (e.g. organic search, paid search, direct link, referral).
• The behaviour of visitors to our website (e.g. how many pages visited, which pages visited).

We may share this information internally to ensure the correct person responds to your request or with associates for analytical purposes but will not sell your contact information to any 3rd party organisation.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting privacy@provalido.com

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We keep your contact information securely stored within our Websites’ Content Management System (CMS) as well as the internal company file system. Generic website statistics are stored within the Websites’ Content Management System and Google Analytics. All this information will only be kept for as long as required. We will then dispose of your information by deleting the data off the CMS as well as internal company file system. Google Analytics data will retain information for a maximum of 26 months before it will be automatically deleted.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances​

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at privacy@provalido.com if you wish to make a request.